Baby Lisa Irwin - 11 Years Later

This weekend marks 11 years since Baby Lisa Irwin was last seen in Kansas City, Missouri.  It is almost a sure bet that there will be a brief story on one or more of the area's television stations with the parents showing what they purport to be an age-progressive photo.  In my opinion, that is very disgraceful. The days that followed October 3/4, 2011, the parents hibernated. They did not appear to go to the police station and fully cooperate, which would also have diverted suspicion of culpability of knowledge from themselves. I do not pretend to know who is responsible for Baby Lisa's death or disappearance.  Nor am I dumb enough to accuse any one person.  But I still believe she died that night.  As a parent, I know that if I believed my child was kidnapped, I would be the biggest pain you ever saw.  The day the cadaver dogs hit on the a spot in the Irwin parents' bedroom floor, I was on the phone with Mark Klaas who's daughter Polly Klaas was abducted in 1993.  Mar

Try A Little Kindness

I think a lot of folks have gotten a little COVID crazy.  As I drive my normal routes, people are cutting others off in traffic to the extent of narrowly escaping accidents. I always tell my process servers when process serving that they should be nice to people.  Sometimes people are not nice back.  However, that is fine as long as it does not keep us from completing our job as a process server . Since starting process serving in 1994, I have had a variety of experiences.  Using the terms "Yes sir" and "Yes Ma'am" go a long way. Sometimes people still say very unkind things to me.  That is not a huge deal unless they are trying to keep me from doing my job.   I realize some folks do not want to be served, but it is not an option and we are not the plaintiffs initiating the action.  But what we can do as a process server is be non-judgmental and be respectful.  Hopefully, that will get us respect in return.  When hiring someone to work for us, I always say I

Communicate. It’s Not Hard

When I speak at conferences to my colleagues, I tell them one of the best things you can do is pick up your phone when it rings. While this is true, this goes hand-in-hand with communication. Sure that seems obvious. When I first moved to Kansas City from Columbia Missouri in 2011, I hit the streets to build my client lives. As far as local clients, I was starting over. That can be fun as well as a bit of a challenge. in another blog post coming up, I will discuss how to get your foot in the door. But, as difficult as it is for me to do, when I meet a prospective client I try to shut my mouth and listen to what they have to say. One of the most prevalent complaints lawyers and paralegals have a process servers his lack of communication.   They tell me that it’s hard to get a return phone call from a process server. I know right. This seems unusual coming from an attorney. And I mean that with a lot of love because attorneys pay my bills. But, one of the main complaints I hear, is that

Our New Process Server Blog

I started a private investigator blog many years ago and haven’t paid much attention to it for the last few years. It seems like as someone who likes to be hands-on, not to be confused with micromanager (insert laugh here), since I began this career out in 1994 I’m either really focused on process serving or really focused on private investigations. I have found that I enjoy the process serving far more. So, sitting on my patio at home tonight, I pushed my dinner plate aside and propped my feet up on my fire pit table (no fire ignited) and thought it might be a good time to start a process server blog.  Last week I had a birthday, and the older one gets the more you reflect and think a little more methodically. And the more you’re arrogant enough to think that you might know more than the youngsters around the industry.  I got home around 7:30 this evening after trying a few process service cases tonight. These particular ones were about an hour out of town and for collections. It made