When I speak at conferences to my colleagues, I tell them one of the best things you can do is pick up your phone when it rings. While this is true, this goes hand-in-hand with communication. Sure that seems obvious. When I first moved to Kansas City from Columbia Missouri in 2011, I hit the streets to build my client lives. As far as local clients, I was starting over. That can be fun as well as a bit of a challenge. in another blog post coming up, I will discuss how to get your foot in the door. But, as difficult as it is for me to do, when I meet a prospective client I try to shut my mouth and listen to what they have to say. One of the most prevalent complaints lawyers and paralegals have a process servers his lack of communication.   They tell me that it’s hard to get a return phone call from a process server. I know right. This seems unusual coming from an attorney. And I mean that with a lot of love because attorneys pay my bills. But, one of the main complaints I hear, is that